Policy last updated on December 1, 2011.
Please read the following before you order so that you fully understand our shipping policy.
General Shipping Information:
- As of Jan 1, 2012, we ship out of Los Angeles, California.
- We offer $5.99 flat rate shipping on ALL ground orders NO matter the size or value of the order.
- We ship exclusively via UPS.
- Please allow us 1-2 days for us to process your order.
- Orders placed on Friday will most likely go out on the following Monday.
- Orders placed on Saturday or Sunday will go out to UPS either on the following Monday or Tuesday.
- UPS Ground DOES NOT transport or deliver packages on Saturdays, Sundays or Holidays.
- Sorry, we currently DO NOT ship internationally or to APOs or FPOs.
- We DO NOT offer $5.99 flat rate shipping to Alaska or Hawaii. If you desire to your candy to be sent to either of these 2 states please contact us via email with your address and desired order for pricing.
- Within 1-2 days you should receive an email with your UPS with tracking number, if you do not receive it please contact us to for your tracking number.
DO YOU NEED YOUR CANDY BY A CERTAIN DATE?
- Please review the above information about processing time, the information below about 2nd Day and Next Day Shipping options and the UPS map above regarding estimated time in transit to make the best decision for your shipping.
- Please understand that sending us a note with your order stating that ‘I need my order by Friday’ is not sufficient or constitute a guarantee that it will arrive in time.
- If you are having trouble estimating delivery time and need assistance in selecting the best shipping option, please contact us via email or phone and we will gladly help.
2nd Day and Next Day Shipping Information:
- 2nd Day or Next Day Air DOES NOT transport or deliver packages on Saturdays, Sundays or Holidays.
- Our Please allow us 24 hours to process your order:
- An order placed for Next Day Air on Friday at 5pm WILL NOT arrive on Monday!
- If you place your order on Friday, Saturday or Sunday and elect 2nd Day or Next Day Air your package will be delivered to UPS on Monday.
- If you place your order Monday through Thursday and elect 2nd Day or Next Day Air it will be delivered to UPS the following day.
- If you need a rush order (as in delivered to UPS the same day), please email us first to see if we can accommodate.
Change of Address Information:
- If your candy order HAS NOT shipped and you need to change the delivery address of your candy please email or call us ASAP with the new address.
- If your candy order HAS already shipped and you need to change the delivery address you must pay the UPS Change of Address Fee of $11.00.
- According to UPS, the following count as a change of address:
- Adding a missing apartment #, floor #, suite #, unit #, etc.
- Altering the apartment #, floor #, suite #, unit #, etc.
- Correcting a transposed street address (example 1023 Main St vs. 1203 Main St).
- Sorry, we cannot absorb the UPS Change of Address fee as well as offer $5.99 flat rate shipping.
Undeliverable Package Information:
If your candy order is delivered back to us due to an incorrect address provided by the purchaser (such as a missing apt # or transposed street address) we provide you 2 options:
- You can elect to CANCEL your order, but you will be charged a $10 Return to Sender Shipping Fee plus a 10% restocking fee.
- If can elect to have your candy order SHIPPED again, but you are responsible to pay the $10.00 Return to Sender Shipping Fee plus thesecondary shipping charges (e.g. $5.99 for Ground Shipping).
Sorry, we cannot absorb the UPS Return to Sender Shipping Fee as well as offer $5.99 flat rate shipping.