FREQUENTLY ASKED QUESTIONS
Credit Card Use & Payment Questions:
Shipping & Delivery Questions:
Is your site secure? I am worried about my personal and credit card information.
Yes, www.temptationcandy.com is safe to use. When you place an item in your cart and select the 'Proceed to Checkout' button your browser's url will change from http:// to https://. This indicates that the information you are submitting is encrypted and sent via a secure server.
Also, we NEVER view, hold or access your credit card information; that is encrypted and sent securely to a third party (Authorize.net) for processing. Once they have successfully processed your credit card, we receive your order.
We do not sell, share or post any of your personal account information.
Why do you want my telephone number and email address?
I don't trust the internets! Can I place an order over the phone?
Yes! You may call us at (562) 693-1555. Our customer service hours are 10am-4pm Pacific Standard Time. You may leave a voicemail anytime and we will contact you during those hours. Please note that although you provide your personal and credit card information over the phone, we must still process your transaction online. As indicated above in our Website Security section, your personal and credit card information is encrypted and processed over a secure server when ordering online.
How do I know my order went through?
When your order is completed, a summary of your order and your confirmation number will immediately be sent the email address you provided. If you do not receive a confirmation email, your order may not have processed. Please contact us to confirm we received your order.
There was a mistake in my order!
If there is a mistake in your order, please contact us within five days of receipt of the product (date of receipt is determined by the UPS tracking system) and will correct any mistakes free of charge, no excuses.
I need to cancel my order - I just went to the dentist and now I'm feeling guilty.
Well, if you must cancel your order and your package HAS NOT gone out to UPS, please email us at
email@example.com and we will immediately cancel it and refund your money within 1
If your package HAS gone out to UPS for delivery (but has not yet been delivered to you), we must
charge you a $10.00 Cancelation Fee to recover some of our expenses already incurred for shipping.
The $10 fee will be subtracted from your refund. We will refund your money within 1 business day.
I just placed an order, but now I want to add more candy! Can you combine? Do I have to pay for shipping twice?
As long as your order has not gone out to UPS, we can combine your orders. You only have to pay
once for shipping, we will refund your duplicate shipping cost within 2 business days (we must allow time for the transaction to clear our processor before we can offer a partial refund).
Credit Card Use & Payment Questions:
My credit card does not work! There is something wrong with your site!
Your credit card information is processed by a third party (Authorize.net). The Processer is authenticating that your name, billing address, credit card expiration date and credit card number all match up. If they do not, then the card will be declined and there is nothing we can do to change that.The most common errors are when customers have moved recently and have not changed their billing address on their credit cards or have changed their name recently due to marriage.
Can I use my debit card to make a purchase?
No, sorry! Any card that requires you to input a pin number to complete the transaction won't work online (there's no place for a pin number).
Hey! You guys charged my credit card twice! Refund me now!
Our Credit Card Processor has installed a number of safeguards to prevent repeat charges on your credit card. We only receive your order once your credit card has been approved and charged once. If your card is declined during the transaction (for a reason such as address mismatch) the declined transaction(s) may appear to be a duplicate charge(s).
What has truly happened is that your credit card has held the failed transaction amount in a form of 'escrow' that will later be credited back to your account. When that money is credited back to you is a matter of your credit card's policy. We advise you to contact your credit card company about this matter.
Again, it is not possible for us to charge you more than once for one single transaction.
I don't have a credit card; can I mail you an old-fashioned check?
No, unfortunately at this time we do not accept orders by mail.
Shipping & Delivery Questions:
I need to change the delivery address for my candy!
If your package HAS NOT gone out to UPS, please email us at firstname.lastname@example.org and we can easily change the delivery address at no charge.
If your package HAS gone out to UPS for delivery, we must charge you the UPS Address Change Fee! We cannot absorb that fee in the $7.99 flat rate shipping, sorry.
Why don’t you ship internationally?
Sorry we do not ship outside of the United States.
UPS says my package was delivered to me, but I don't have it! Is it lost? What should I do?
Please contact us ASAP at email@example.com. We must contact UPS about your delivery. Usually UPS may require a day or two to work to locate your package before next steps can be taken.
Will my order arrive before important Holiday, Birthday, Wedding Day or other date?
We ship out of Los Angeles, California. Please review our Shipping Section for estimated in transit time.
Please note that we CAN NOT GUARANTEE delivery by a certain date! We do our best to get your order to UPS as soon as humanly possible, but we cannot control any delays in service by UPS. It is best to order as far in advance as reasonably possible; if it is a rush delivery you should consider UPS 2nd Day or UPS Air service.
Where can I pick up my order?
Sorry, we do not offer a pick-up option at this time, only UPS delivery. Besides, shipping is only $7.99!
What types of shipping services are available?
Why can’t I ship to a P.O. Box?
We use UPS to deliver all of our packages. Unfortunately UPS does not deliver to P.O Boxes.
How far in advance should I order my candy and how long will it last?
We maintain smaller quantities of our candy than many of our competitors to ensure it does not spend much time on our shelves and it is as fresh as possible when you place your order. Some general guidelines for the freshest and best tasting candy are listed below. For candy that is prone to melting, please see our Warm Weather Shipping section.
How should I store my candy? I don't want it to spoil!
It is recommended that most candy is stored at room temperature (70-75 degrees). Chocolate may be stored in a refrigerator, however it is not recommended as the color, taste and aroma could be affected. For many other types of candy, cold temperatures cause candy to harden and hot temperatures cause candy to melt or become sticky.
My favorite item is out of stock! When will you have it again?
Please email your request to firstname.lastname@example.org and we will inform you of the anticipated date of restocking. We will also email you when we have it back in stock.
How do I determine the amount of candy I need for my event?
Please see our How Much Candy Is Enough section or call us for more details.
The color of my candy is not the exact color what I wanted. What do I do?
Colors may appear different on computer monitors and with varying computer settings. Please call prior to placing your order for clarification.
Do you have a discount code?
We periodically offer discount codes. Follow us on Facebook and/or Twitter to receive discount codes.
Do you have a catalog?
Our candy inventory is constantly expanding therefore we do not offer a catalog at this time.
Do you offer wholesale?
We do not offer wholesale at this time. However, we do offer low prices and flat rate shipping of only $7.99!
Can you provide nutritional and allergy information?
We do not provide nutritional and allergy information. Please check with candy manufacturers for this information.
Can you please send me some free candy? I have a really sad and/or endearing story.
Sorry, we cannot give away any products for free. We really aren't a cold-hearted or pitiless
company, we simply can't afford to honor the numerous requests for free candy.
Do you have a physical store?
No, not yet but stay tuned!
Where do I send my angry email!!!
You can vent to us at email@example.com. We will read it ASAP. Hopefully the above FAQs will prevent the need to send us any negative feedback, but we will take it if you have it. Please don't insult our mothers.
Where do I send my thank you I’m so happy with my candy email?
We can never get enough of those, please send them to firstname.lastname@example.org. Please feel free to brighten up our day.